Few businesses need the combination of secure technology and extremely efficient workflows quite like law firms. Not only are these businesses handling extremely sensitive client data, but they’re also dealing with large numbers of documents and files on a daily basis. This is where managed IT services for law firms comes in.
That’s why an increasing number of law firms are turning to managed IT services providers (MSPs) to take care of their IT strategy. For small to medium-sized businesses, an in-house IT team just doesn’t make financial sense. And even for larger law firms, an MSP can be a valuable addition to an existing IT department, taking care of the day-to-day management of technology so that in-house staff can focus on more strategic initiatives.
But what problems can managed IT services for law firms solve? Here are six of the most common problems that an MSP can solve:
1. Help Desk Support
One of the most common services that an MSP provides is help desk support. This means that law firms can rely on their MSP to help them with technical problems and questions they may have on a daily basis. This can be a huge relief for in-house IT staff, who can then focus on more strategic initiatives.
MSPs can provide help desk support in a variety of ways, including via phone, email, and even live chat. And because they’re usually available 24/7, law firms can get the help they need anytime, day or night.
Law firms are handling increasingly sensitive client data, so it’s more important than ever to have robust cybersecurity tools in place. An MSP can provide a law firm with a variety of cybersecurity tools, including:
- antivirus software
- spam filters
- intrusion detection systems
An MSP can also help a law firm to create a comprehensive cybersecurity strategy that includes employee training, regular system updates, and more.
3. Data Backup and Disaster Recovery
When it comes to data backup and disaster recovery, law firms need to be especially careful. After all, if client data is lost or damaged, the firm could face serious consequences.
That’s why it’s important for law firms to have a reliable data backup and disaster recovery plan in place. And an MSP can help with that. MSPs can provide law firms with a variety of data backup solutions, including on-site, off-site, and cloud-based options.
They can also help to create a disaster recovery plan that’s tailored to the specific needs of the firm, like which systems need to be up and running in the event of a power outage or natural disaster.
4. Cloud Computing
Cloud computing is becoming increasingly popular in the legal industry because the service is relatively low cost and comes with benefits like:
- increased flexibility
- improved collaboration
- reduced IT costs
An MSP can help a law firm to migrate to the cloud and take advantage of these benefits. They can also help with ongoing cloud management, like ensuring that data is backed up and secure and that system updates are installed.
5. Case Management Software
Many law firms use case management software to help them keep track of their clients, cases, and documents. But choosing the right software can be a challenge, and managing it can be even more so.
An MSP can help a law firm to choose and implement the right case management software for their needs. They can also provide ongoing support, like helping to troubleshoot software issues and providing training for new employees.
A VoIP (Voice over Internet Protocol) phone system can be a great investment for a law firm. VoIP phones are more affordable than traditional phone systems, and they offer features like:
- unlimited calling
- call forwarding
- call recording
Firms will usually have lower phone bills, improved call quality, and increased flexibility after implementing a VoIP system. VoIP can also be integrated with other business applications, such as email and collaboration tools.
Say Goodbye to IT Headaches with K2 Tech
An MSP can be a valuable addition to any law firm, helping to solve a variety of common problems. From help desk support to cybersecurity to data backup and disaster recovery, an MSP can provide the assistance you need to keep your firm running smoothly.
If you’d like to improve the efficiency of your office while reducing costs, our team at K2 Tech would be the best place to start. We provide comprehensive IT services that are designed to help law firms better serve their clients. Contact us today to learn more about how we can help you!