8 Important Questions to Ask When Considering a Columbia MSP

man in server room

When you’re looking for a quality MSP in Columbia, SC, it’s important to ask the right questions. Not all MSPs are created equal, and you will want to make sure you’re working with an IT provider who can meet your specific needs. 

In this blog post, we’ll discuss eight important questions to ask when considering an MSP. We’ll also provide some tips on how to choose the best provider for your business.

1. What Do Their Reviews & Reputation Look Like?

When you’re considering an MSP, it’s important to check out their reviews. You can learn a lot about a company by reading what others have to say about their experience. Look for reviews on popular sites like Google and Yelp. You should also read any testimonials or case studies on the MSP’s website. This will give you a good idea of what it’s like to work with the company.

2. How Much Experience Do They Have?

You will also want to consider an MSP’s experience. How long have they been in business? Do they have experience completing the tasks that you need? Ask about their team’s qualifications and expertise. The more experience an MSP has, the better equipped it’ll be to handle your needs.  If you can’t find this on their website you can also inquire about their industry-specific certifications and awards.

3. Are They Familiar With Your Industry?

It’s important to choose an MSP that’s an expert within your industry. They should understand the unique challenges that you face and be able to provide tailored IT solutions. Ask about any experience they have working with companies in your industry. It’s also a good idea to ask for references from current clients.

4. What’s Their Customer Service Like?

Customer service is another important consideration when choosing an MSP. You’ll want to work with a company that’s responsive and easy to communicate with. Ask about their customer service policies and procedures. Find out how they handle support requests and questions. You should also ask about their availability. Can they be reached 24/7?  Another great option for determining their customer service is to ask for things like their net promoter score or their CSAT.  The more information you are able to receive the better. 

5. What IT Services Do They Offer?

Be sure to ask an MSP about the services they offer. What type of support do they provide? Do they offer on-site or remote support? What other services do they offer, such as IT consulting or managed IT? Make sure their services align with your business needs and future business goals.

6. Do They Offer Packages?

Many MSPs offer packages that include a variety of services. These can be a great option if you need multiple services or if you’re on a budget. Ask about any package deals the MSP offers and what’s included in each one.

7. Are They Locally Based?

It can be beneficial to work with a local MSP. They’ll be familiar with the area and the challenges that businesses in our region face. Ask about the MSP’s location and whether they have a physical office that you can visit.

8. What Type of Service Level Agreement Do They Offer?

Finally, when you’re looking for an MSP, be sure to ask about their service level agreement (SLA). This document outlines the MSP’s commitments and what you can expect from them. It should cover things like response times, uptime, and support availability.

Choose K2 Tech Group as Your Columbia MSP

These are eight important questions to ask when considering an MSP in Columbia, SC. By asking these questions, you can be sure that you’re choosing the best possible provider for your business.

Finding the right technology partner can be stressful but at K2 Tech we take the stress out of IT. Give us a call or visit our contact us page here to schedule a call to talk about how we can help with managed services.