What’s The Difference Between IT Support and IT Operations?

IT support specialist

There are a lot of different services and specialties that fall under the information technology (IT) umbrella that protects you from cybersecurity and IT issues raining down on your business. Two of the most common are IT support and IT operations.

But what is IT support and IT operations? What is the difference between the two? Does your business need one and not the other? These are some of the questions we will answer here.

What is IT Support?

IT support is a term that covers a wide range of services provided by IT professionals like managed service providers such as K2 Tech Group. It does not just refer to answering IT questions and fixing IT problems. They can provide simple tasks like password resets or more complex ones like configuring networks and servers.

The main goal of an MSP is to keep the systems running smoothly so that the users can do their jobs without interruption while protecting them from the growing cybersecurity threat landscape.

Cybersecurity has become one of the main focuses of IT support due to the threat that poses to businesses today. Businesses today have to take a proactive approach to cybersecurity to remain secure, according to a recent study on average, there is a cybersecurity attack every 39 seconds

Why do Businesses Need IT Support?

Countless benefits come with partnering with a managed service provider like K2 Tech and every business today needs it. Here is a short list of some of the most impactful benefits:

  • Increase security, infrastructure, and protection from cyberattacks
  • Improved data management and cloud technology  
  • Improve productivity
  • Decrease Downtime
  • Reduce IT costs
  • Better scalability
  • Compliance monitoring

What is Considered IT Operations?

IT operations is a term that covers an umbrella of activities involved in an IT service provider managing and running an information system and services. This includes administrative tasks like installing and configuring software and maintaining hardware.

This also includes making their products meet the expectations and needs of technology management, infrastructure maintenance, and customers, and bringing assurance. Many see IT operations as a department that oversees and manages processes, procedures, and services.    

Why Do Businesses Need IT Operations?

The benefits of IT operations are similar to those of IT support, but there are some additional ones as well:

  • Problem management
  • Facilities management
  • Access management
  • Optimize performance 

What is the Difference Between IT support and IT Operations?

The main difference between IT support and IT operations is that IT support focuses on keeping systems running smoothly while IT operations focus on managing them. However, both play an important role in ensuring that businesses can operate effectively and efficiently.

IT operations focus on overarching elements of IT such as the management of IT infrastructure, network, devices, incidents, and system developments. IT support focuses on more specific elements such as helping with personal software issues, onboarding, maintaining and improving security, device maintenance, and implementing new systems, software, and hardware.

Both IT support and IT operations are important for businesses. They both have different goals but work together to ensure that businesses can operate effectively and safely.

The Right Technology Support with K2 Tech

Seeing the importance of IT support and the many benefits it brings, the right IT support for your business can dramatically change the trajectory and efficiency of your business and its success.

With K2 Tech’s managed IT services and support, your business IT infrastructure, security, development, management, and compliance will be taken care of and fully optimized for your business goals and needs.